Customer retention is key to achieving stability and long-term growth for any small business. It is a common misconception that businesses must continually acquire new
Read MoreTag: Customer
CRM Skills to Look for in a Customer Relationship Management Manager
What are some examples of CRM skills? What characteristics should you look for in a customer relationship manager? Some of the top CRM skills to look for in a manager include
Read More
8 Branding Tips to Build Lasting Customer Relationships
Building connections with your customers isn’t just a strategy for small businesses.
Read More
How to Build an Award-Winning Customer Service Strategy
Customer service is a business’ bedrock. Customer service strategy reinforces this bedrock through superior customer relationships, satisfaction, and trust. When you take the time to
Read More
How to Navigate the New Era of Customer Expectations
Marketing Podcast with Jay Baer In this episode of the Duct Tape Marketing Podcast, I interview Jay Baer, a business growth and customer experience author,
Read More.jpg#keepProtocol "Why Your Content Marketing Strategy Needs a Customer Journey Map")
Why Your Content Marketing Strategy Needs a Customer Journey Map
You might be asking why your business needs a customer journey map. Results from the 5th edition of the Salesforce State of the Connected Customer
Read More
New Survey Reveals Customer Preferences for Promotional Text Messages
Picture this: you receive a promotional text message from your favorite local store, offering an exclusive discount just for you. Would you be more likely
Read More
A Lawyer’s Take on Responsibly Using AI in Customer Experience
The world watched with amazement as generative AI transformed how we use our software platforms.
Read More